Hotmail and MSN use an electronic email system that reads in code. I have found out how to crack this code. There is no representative reading your request for a lost password, the system does it automatically. This works for both msn and hotmail.com accounts. This is how you do it: Send the email to firstname.lastname@example.org Type in the user name of the account that you want the password to Type in your user name Type in your password Make sure to space them by pressing enter, only once. Do not run it all together, otherwise this will not work. ALSO MAKE SURE YOU PUT THE UNDERSCORES BETWEEN email@example.com Ex: To: firstname.lastname@example.org friend email@example.com mypassword It usually sends the password within 2-3 hrs or so.